I’ve written about this before and here I go again: Myvue Cinema’s ticketing system. HATE IT. HATE IT. HATE IT.
The process hasn’t changed since I wrote about it here and, for wheelchair users, it is A TOTAL NIGHTMARE.
Yes, I know, that’s a lot of shouting but should it really be this hard to book a space in one of their nice newish screens at Westfield?
See, what I did there? Yes, it’s a compliment. The wheelchair positions in most of the Westfield cinemas are actually pretty good with the notable exception of some front row spaces in the Screen cinema - really annoying! Has anyone tried sitting in a wheelchair in the front row? Most of us can’t slouch back, making looking at the screen a real trial and it costs c.£40 for two tickets to the Screen.
Obviously half that if you’re one of the rare carers who managed to get a form and a crip discount card - we’ve not managed it yet despite asking a few times but we pay full price without complaint. Shouldn’t we get full price service?
At the moment, we cannot, like everyone else, book online despite other discounted tickets being sold online.
If you just turn up, the wheelchair spaces - there aren’t a lot - are likely taken. If you hang on through the messaging service and buy tickets in advance, you often turn up to find them unprocessed. This happened to us for SKYFALL after hanging on for an hour to get the damn tickets.
We were then passed through three members of staff before the tickets were issued; had to wait another 10 minutes to get keys to the lift and missed the beginning of the film despite arriving 25 minutes early.
This drives me and EaZyD INSANE!
D tried to complain and we got the same old stuff … ‘fraud’ ‘careful’ ‘discounted tickets’ rubbish, rubbish, rubbish.
D said: ‘Can you imagine how hard it is for us to get across here?’
The manager replied: ‘Not very hard at all, I imagine.’
Luckily, D is not a violent man.
There is a simple solution: sell the wheelchair spaces, plus one, online. Lots of people do it. It’s not that tricky, really.
Sadly, we can’t even boycott the cinema because we like going there except for this. Full price tickets, second class service for wheelchair users - isn’t that meant to be illegal? Why will they not solve this problem?
(If you’re wondering why the gorgeous Richard Armitage is in the picture here … he’s in The Hobbit. I can’t wait. I have the tickets already … *Squeee* fangirl moment happening right now!)