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STILETTO – a high pointed HEEL on a woman’s shoe or a small dagger. WHEELS – a medieval instrument of torture or a vehicle for personal mobility. |
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Ok, I’ve dumped that hopeless, inefficient, useless, cheap, supposedly holistic care agency that I picked from the list the SS gave me. Newly disabled, with no advice or recommendation available, I did the equivalent of chucking a dart at a dartboard, missing the bullseye by a mile and landing the dart in the board surround. With hindsight, I am only able to wonder at why I put up with it for as long as I did – oh, yeah, that would be because my life was spinning out of control, tornado fashion, and I was petrified of making any change voluntarily which might increase the ferocity of the prevailing chaos. The consequence of my inaction was dealing with a lot of poorly trained, totally inept, mostly kindly people who would turn up, if at all, late, unbriefed, with poor English language skills and no idea how to assist me. Those who did speak English complained a lot about the management. The staff turnover was frightening. The straw that broke me was the agency losing its’ local service contract, all its’ local carers, yet still insisting it could cover my needs AND, like an idiot, me being unaware what a crock this was! Needing a replacement, I contemplated direct recruitment - an apparently cheaper option BUT no cover and that 'turnover' problem would remain. I was now appreciative that carers too had personal illness, family crises, holiday absence etc. to deal with. Choices: deal with a continual recruitment/cover process myself or find a new agency? About thirty seconds later, I called an agency - Care Concern, based in Chiswick - recommended by a good carer I knew. They deal only in paying clients so have none of the 'too little time allocated and paid for mentality/reality' of the SS contracted agencies. They are more expensive than the rubbish holistic agency I have been using but seem very professional and, like, nice people. I am hoping this is a ‘you get what you pay for’ scenario... |
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