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Should you be considering the purchase of a Wav-Evolution adapted car, from Aspect Conversions, please be aware of my abysmal experience in placing an order with them, quotes from my last letter:

Re: Wav-Evolution order – 2.2 CRDi “3” Automatic

…I do recognise and understand your point that you have been let down and poorly informed yourselves throughout this process but, as this is your business, I would expect you to have kept abreast of all such critical information in a more timely manner than has been the case in this instance.

From the acceptance of my order with you, dated 29 October 2009, to the present date [3 August 2010], in my opinion, the service and communication you have provided to me has been both poor and inadequate and you have failed to keep me apprised of developments in any meaningful way.

My view in this is critically supported by the fact that, at my last contact with you, I was expecting our next communication to be for the purpose of arranging final payment and delivery of my converted vehicle.

It has been with shock and dismay, having had NO prior intimation or expectation of such news, that I now understand from you that not only are you UNABLE to complete my order - thirty nine weeks after accepting it and taking £26,900 of my money - but you failed to even to notice the car you had received, and worked on, was not the one I had ordered!

…Frankly, I am so stunned, angry and appalled, there is very little else to add. You have taken my money, wasted my time, broken every term of the contract we made and left me to start again, almost two years later, with the whole process of finding a replacement vehicle from scratch.

In the context of this, your comment that - “It is always our aim with any vehicle we sell, and especially so a Wav-Evolution to provide faultless service and a pleasurable buying experience.” – seems vacuous in the extreme. There has clearly been no pleasure at all for me in this experience.

So, being disappointed and upset as well as bitter and disillusioned, I am back scouring the market in passenger-up-front WAV’s [Wheelchair Accessible Vehicle’s]. Sadly, with our current car now ten years old and EaZyD’s back having aged by that, tenfold, we are getting desperate. Caveat Emptor – let the buyer beware! Wise words. Too late for me. We are so fed up we are thinking of blowing some of the car money on jetting off to New York! That can’t be good, can it?

Caveat emptor
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